MY ACCOUNT

How do I sign into my account?

If you are a returning customer who would like to sign into your account, please click on the ACCOUNT link in the upper right navigation of the site. This will take you to a login screen where you can sign in using your e-mail and password.

What is an account?

Creating an account allows you to manage your purchases with us.  For example, with an account you can review your orders; your billing, shipping and login information; print receipts or learn how to return items. For more information on creating an account, see the question below, “How do I create an account?”

How do I create an account?

To create an account, please click on ACCOUNT in the upper-right navigation of the site. This will take you to the login page where you can create a new account using an e-mail and password.

How do I edit my account information?

Please sign into your account to edit any of your account information. In your account, you may review your orders, manage your billing, shipping or login information, print receipts, or learn how to return items.

I forgot my password. Or I need to update my password. What should I do?

If you are a returning customer and have forgotten your password, please click ACCOUNT in the upper-right navigation of the site. Click on the "Forgot your password?" link located under the Password box, and then enter the e-mail address affiliated with your account. Once entered, an e-mail will be sent to you with password reset instructions. Follow the same steps to reset or update your password as well. If you require more assistance, please contact Customer Care.


ORDER PROCESS & STATUS

How do I purchase items?

Simply click on the SHOP link in the top navigation to be shown an array of styles. Select your desired quantity and size, and then click ADD TO BAG. The word, BAG is located in the top right navigation and will reflect what you have added. Once you have filled your cart with your desired pieces, please click CHECKOUT. Follow the steps (add your shipping and billing information, etc.) and ensure all information is correct before submitting your order.

What does it mean when an item is available for pre-order?

If a product page says that an item is "available for pre-order," it will be shipped on or before the date listed. When placing the order, full payment is required up front to secure your item(s). The order may ship sooner, and Customer Care will advise on the actual date of shipment after you place the order. 

If an item is added to my shopping bag, is it reserved even if I leave or close the site?

If you have fallen in love with an item, we suggest that you purchase it quickly, as items will sell out due to limited quantities and editions or popularity. If for some reason you depart the store (close your browser’s window), please note that the item(s) you selected prior to closing may not be in your shopping bag due to browser settings and the availability of the item. You may need to add the item(s) to your shopping bag again, given that they are still in stock. If you have any questions about the shopping bag functionality, please contact Customer Care.

My order has not arrived. What should I do?

We are committed to ensuring prompt delivery of your items. However, there are occasions that prevent this from happening, such as weather, delay in processing, and carrier issues. To verify that your order has shipped, log in to your account and select the relevant order number to see your order’s shipping status. If your order shows as having shipped, your order will display a package tracking number. We suggest checking with the shipment carrier directly to confirm the status of your package. If you require further assistance regarding your shipment, please contact Customer Care.

What if an item I would like to purchase is showing “Out of Stock"?

We're committed to offering a diverse array of silhouettes specific to the elongated frame. However, our seasonal curated collections do come in limited quantities and may sell out due to popularity. If there is a sold-out piece that you love, please contact Customer Care.

What should I do if the item(s) are faulty, missing or incorrect in my shipment?

If items are missing from your shipment, login to your account to confirm the order’s delivery status. The missing item(s) may have been shipped separately due to a slight delay in order processing or fulfillment. Otherwise, please contact Customer Care for assistance so that we may help resolve the issue.

Where can I purchase MARGE Clothing?

At this time, our products are exclusively available through this e-commerce boutique. 

I’ve placed my order. What happens next?

Once your order has been placed, your credit card will be processed immediately and you will receive an order confirmation and receipt via e-mail. Your order may take a few days to get fulfilled, and you will receive a shipment confirmation e-mail with tracking information once your item has shipped. 

When will my order ship? How do I track my order?

Please allow 2 to 3 business days from the time of your purchase to receive a shipment confirmation via e-mail, with shipping details and tracking information for your order. International orders may take a few days extra to process to ensure accurate completion of customs forms. If you would like to check the shipping status or tracking information for your order, you may do so by logging into your account and clicking Orders.

How do I change or cancel my order?

If you would like to change or cancel your order, please contact Customer Care to see if this is possible and what your options are. Please note that once an order has been fulfilled, it cannot be changed or cancelled. Contact Customer Care to discuss your options. 

GARMENT FIT, CARE & HOW TO MEASURE

How do you adjust for a tall woman’s frame?

We're committed to offering clothing that fits your frame. That's why we have started from the ground up, with regards to how we measure and fit. Every frame is unique, and we try to address measurements of all sizes in each and every style. Our top four fit priorities are listed below:

1. The width measurement across the back of the frame – hence the placement of the shoulder seams. We want our pieces to correctly fall at the crest of the shoulder, yet offer complete range of motion.
2. The torso measurement: The circumference of and length from chest to hips. We want our pieces to drape beautifully.
3. The trouser rise measurement specific to each style. We balance proportionally and marry the appropriate amount of give/hug.
4. The length: whether a top or pants, the length of our garments will be just right.  

      For complete details, please see our How We Fit page.

      How do your items generally fit?

      You will find a detailed description of how each style fits on its specific product page. We have provided detailed descriptions of all of our products as well as a video of how the product flows on a model's frame.

       

       

      Which size should I buy? How does the size chart work?

      We're committed to ensuring your clothes fit you properly. You have a few options to discover which size fits you best. First, you will find a link to our Size Guide on every product page to reveal how our numerical and alphabetical sizing aligns with body measurements. Second, you will find a Fit, Fabric and Care section to advise you on how that particular style will fit you and what the fabric composition is.

      Please keep in mind that our measurements may differ from the measurements you are used to using with other brands. Carefully check your bust, waist and hip measurements against ours. If you would like more details about our basic silhouettes, please see our How We Fit page for more information.

      RETURNS 

      Our goal is to exceed your expectations in the areas of fit, quality and design. We create clothing to complement your frame, and your lifestyle. Our clients are the reason we exist, so we strive to foster a community of transparency and support for tall women everywhere. Therefore, if the need to return an item ever arises, contact Customer Care.

      DOMESTIC RETURNS

      What is your domestic return policy?

      If you are not completely satisfied with your purchase, you may return items as long as the return complies with all the requirements of this return policy. The shipping carrier must receive returns within 14 days of receipt. Items must be returned in their original condition (unworn, unwashed, undamaged) with the original tags and packaging and will be inspected upon their return. If your return does not meet the requirements of this return policy, we will contact you to discuss next steps. E-mail updates regarding the status of your return will be sent to the e-mail address affiliated with the transaction.

      Upon acceptance of your item, you will receive a credit for the original price (including tax) only. You will not be reimbursed for the original shipping costs. Return shipping is complimentary. You will receive a refund to the original form of payment (credit or debit card). It may take anywhere from 10 to 14 business days for your reimbursement to process, starting from the date we receive your return.

      How do I make a domestic return?

      For returns within the United States, please thoroughly complete the merchandise return form included in your original shipment. Items must be returned in their original condition (unworn, unwashed, undamaged) with the original tags and packaging. Please include the return form in the package and ensure that the goods are securely wrapped to prevent any damage during return delivery. Adhere the return label included in your original shipment to the outside of the box and either schedule a pickup or drop-off at your carrier’s  location. Returns must be shipped within 14 days of original receipt.

      Please ensure that your returned merchandise is sent to the following address:

      Returns & Exchanges Department
      2443 Fillmore Street #412
      San Francisco, CA 94115

      Please contact Customer Care if a merchandise return form or label was not included in your package, or if you have any further questions about our domestic return policy and process.

      INTERNATIONAL RETURNS

      What is your international return policy?

      If you are not completely satisfied, you may return items purchased through margeclothing.com as long as the return complies with all the requirements of this return policy. Items must be returned in their original condition (unworn, unwashed, undamaged) with the original tags and packaging within 14 days of original receipt. Items will be inspected upon their return.

      Upon our acceptance of your item, you will receive a credit for the original price (including tax). Your original shipping costs will not be reimbursed. International return shipping costs are not complimentary. You will need to select a carrier and pay for your international return shipment. Your credit will go to your original form of payment (credit or debit card). It may take anywhere from 10 to 14 business days for your reimbursement to process, starting from the date we receives your return.

      How do I make an international return?

      International return shipping costs are not complimentary. You will need to select a carrier and pay for your international return shipment. Please thoroughly complete the Merchandise Return Form included in your original shipment. Items must be returned in their original condition (unworn, unwashed, undamaged) with the original tags and packaging. Please include the return form in the package and ensure that the goods are securely wrapped to prevent any damage during return delivery. Items must be shipped within 14 days of original receipt. Contact Customer Care if you have questions.

      Please send your returned merchandise is sent to the following address:

      Returns & Exchanges Department
      2443 Fillmore Street #412
      San Francisco, CA 94115, USA

      Please contact Customer Care if a merchandise return form was not included in your package, or if you have any further questions about our international return policy and process.

      Do you have an exchange policy?

      If you wish to exchange your item, please return the original merchandise and place a new order. You will receive a refund/store credit for eligible returns within 10-14 business days from the date your item is received at our fulfillment center.

      SHIPPING

      What are my shipping options?

      We are proud to ship domestically and select Countries internationally from our distribution center in San Francisco, California using USPS and FedEx. Upon checking out, you will be offered multiple shipping methods. We ship to select countries using only FedEx services.

      *For international shipping, delivery time depends upon distance to the destination country and may take longer than estimated due to customs processes or procedures.

      If you require a change in shipping method or address, please contact Customer Care immediately to see if your request can be addressed.

      Please note that MARGE will make every effort to ensure your order arrives on time. However, busy shipping periods may occasionally cause orders to take a bit longer. Technology system issues or unavoidable events, such as extreme weather conditions, may mean that these delivery services are unavailable, or that order cut-off times need amending and/or delivery times need to be extended. If you have any additional questions, please contact Customer Care.

      What are my shipping charges? How are these calculated?

      Shipping charges are automatically calculated by USPS and FedEx in real time at the point of checkout prior to finalizing your order and submitting payment. After adding your items to your BAG and proceeding to CHECKOUT, you will share your shipping address and then be offered applicable shipping methods with real-time shipping rates. Once placed, your order will be shipped by way of your shipping selection.

      Please allow 2 to 3 business days from the time of your purchase to receive via e-mail a shipment confirmation, with shipping details and tracking information for your order. Please allow extra time for international orders. If you would like to check the shipping status or tracking information for your order, log in to your account and click on ORDERS. If you require a change in shipping method, please contact Customer Care to see if your request can be addressed.

      Domestically, your shipping charges include transportation.

      Internationally, your shipping charges include all costs for transportation and do not include duties or taxes that may be required by your country. It is your responsibility as the customer to cover the costs of customs, duties and taxes of shipping (like those on the order itself), as the live rates are unknown to us as checkout. In most cases, your shipping carrier will notify you of fees when the order enters the country or is otherwise on its way to you. Please contact Customer Care if you have any further questions.

       

      PRODUCT PRICING & PAYMENT METHODS

      All products are priced in USD. What about other currencies?

      All orders will be charged in US Dollars. While shopping, our international customers may select to view prices in CAD, GBP, AUD, JPY and EUR for their convenience. If you are an international customer and have submitted an order for purchase, your credit card will be charged in US Dollars. Depending on your bank and country, the purchase may show up on your bank statement in your local currency, accounting for the latest currency conversion, and your bank may charge an extra international fee.

      What are my payment options?

      During the checkout process you may choose any of our current payment options and continue to place your order. We accept major credit cards and debit cards including Visa, Discover and MasterCard. Orders must be made through our website. We will not accept orders over the phone. Please note that your order will not be shipped until we confirm receipt of payment.

      What do I do if the payment for my order is declined?

      If your payment is being declined, consider trying to pay for your order with another credit card. Or if your issue still has not been resolved, please contact Customer Care. We will work to resolve any billing/payment issues quickly as possible.

      Are taxes (sales and otherwise) added to my order? If so, what are these taxes?

      We are based in California, USA. By law, within the USA, we only apply taxes on orders shipped and billed to California addresses. For international purchases, the customs, duties, and fees for both the order and shipping are unknown to us and live rates for a customer’s country will not be displayed at checkout. It is the responsibility of the customer to pay the customs, duties, and taxes before the arrival of the item.

      How do I obtain a copy of a receipt from a past purchase?

      You have two options. When logged into your account, hover over MY ACCOUNT, select ORDERS, and then select the appropriate order. You can then print the order details page by selecting Print from your browser’s File menu. Otherwise, please contact Customer Care if you need assistance.

      WEBSITE, MOBILE SITE & NEWSLETTER

      I’m having issues using the website/mobile platform; what should I do?

      We are sorry that you are experiencing difficulties with our website or mobile platform. We suggest trying the following to perhaps help resolve any issues: Try closing and reopening your browser window. Restart your browser if needed (shut device and turn on again). Confirm that you have the latest version of your operating system and Web browser or check to see that you have a strong internet/wireless connection, as sometimes connections can time out. If you are still experiencing issues, please contact Customer Care.

      What is Style Stories (the newsletter)? How do I subscribe or unsubscribe?

      Style Stories is our e-newsletter and blog. Please note that when you sign up, your personal information, including your name and e-mail, will be kept private and will not be distributed to or shared with anyone (see our Privacy Policy for details).

      If you would like to change your e-mail preferences, click “Unsubscribe” located at the bottom of your latest edition of Style Stories. To change the format in which you receive the newsletter, update your newsletter subscription preferences.

      How do I find a specific product on the website or mobile site?

      To find the item(s) you're looking for, you may use the navigation menus on the top and bottom of our site. You may also type a keyword into the SEARCH function in the upper right-hand corner to assist with your inquiry. If you have any trouble locating or have questions about a product, please contact Customer Care.

      How do I navigate the website (desktop and mobile)?

      To navigate our desktop website, please click on a category you are interested in from the top or bottom navigation. Hover over each to access sub-pages of each category. To access a specific product page, please click on the collection you would like to view from the above header and then click on the product you would like to view.

      Our mobile platform is search- and shopping-friendly. Designated icons allow for access to all company information as well as products, news and updates.

      SUPPORT

      How do I contact support?

      Our team is available to answer any questions or concerns that you have. Before contacting us, please check our Help and FAQ section, which will answer many frequently asked questions. Plus, your account offers you the ability to do a variety of things, including checking your order status and initiating returns. Should you have further questions or require additional support, please do not hesitate to reach out to us.

      Please visit the Contact Us section of our website to get instructions on how to e-mail us. Our hours of operation are Monday through Friday, 9 to 5 p.m. PST. Should you have an inquiry with us, we will make every effort to reply via e-mail within 24-48 hours.